After hours on the phone queue and a looooong chat with JAL, they were super helpful, and provisionally booked flights.. they mentioned that the kennel size for the dog was a little too big for the domestic leg in Japan so we’d need to get a smaller kennel.. her only query was what size was permissible for the first flight (Edinburgh to Heathrow, operated by British Airways).. so we called BA and they basically can’t transport any medium or larger dogs from Scotland to Heathrow.. FFS

So now we’re having to try and work out how to transport all of our luggage, a dog, a toddler and newborn to fucking London.. uggghh!